California Licensed Customer Service Rep

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Manage clinical authorization requests by answering incoming calls from customers and providers
• Document required information and assist customers in navigating online resources
• Research and resolve complex customer issues using multiple databases and support resources

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Minimum of 6 months of Call Center or mental health care experience
• Intermediate to Expert proficiency in Microsoft Office programs
• Ability to work flexible hours, including nights, weekends, and holidays
• Must reside within the State of California