California Licensed Customer Service Rep

Job Summary

A company is looking for a Remote Customer Service Representative (Part-time).

Key Responsibilities

• Answer inbound calls and provide assistance to members and healthcare providers
• Research and resolve customer inquiries while meeting service level agreements
• Document interactions in the CRM system and guide callers through online processes

Required Qualifications

• High school diploma or equivalent
• 1+ year of customer service experience
• Reliable internet connection (minimum 60 Mbps download / 6 Mbps upload)
• Experience with CRM tools or call center technology is preferred
• Familiarity with healthcare or government programs is a plus