California Licensed Customer Service Rep

Job Summary

To support critical government health programs, a part-time California Licensed Customer Service Representative will provide remote assistance to Californians, answering inquiries, guiding callers through applications, and documenting interactions while maintaining a flexible schedule.

Key responsibilities

• Answer inbound calls and provide professional assistance to members and healthcare providers
• Research and resolve customer inquiries while adhering to service level agreements
• Document all interactions in the CRM system and maintain knowledge of program regulations and policies

Required qualifications

• High school diploma or equivalent
• 1+ year of customer service experience
• Reliable internet connection with minimum 60 Mbps download / 6 Mbps upload
• Ability to work independently and problem-solve
• Experience with CRM tools or call center technology is preferred