California Licensed Customer Service Rep

Job Summary

Working remotely in California, the full-time Senior Customer Service Representative will educate customers on organizational programs, resolve service issues, and serve as a key communicator for providers during standard business hours, with occasional overtime as needed.

Key responsibilities

• Receive and resolve customer concerns via phone in accordance with corporate guidelines
• Act as a liaison between physicians, health plans, and IPA staff to ensure accurate information delivery
• Log issues into the Customer Service Tracking database for resolution and follow-up

Required qualifications

• High School Diploma / GED or equivalent work experience
• 1+ years of experience in a customer service role within a medical environment
• 1+ years of experience in Medicare and HMO environments
• Ability to identify and maintain confidentiality requirements (HIPAA)
• Familiarity with computer applications, including the ability to learn complex systems