California Licensed Customer Service Rep
Job Summary
Working remotely in California, the full-time California Licensed Customer Service Representative will manage caller inquiries, provide solutions, and coordinate resources across departments to enhance health outcomes for clients during regular business hours from 8:00 am to 5:00 pm PST.
Key responsibilities
- Demonstrate understanding of factors driving caller questions and perform initial investigations to determine the scope of issues
- Utilize knowledge resources to resolve inquiries and ensure proper documentation of caller interactions
- Make outbound calls to resolve issues and drive first-call resolution whenever possible
Required qualifications
- High School Diploma / GED or equivalent work experience
- Minimum of 1 year of experience in a customer service or related environment
- Familiarity with computer systems and ability to navigate complex software
- Health care experience with primary/specialty appointments or health plans
- Ability to work during normal business hours and occasional overtime as needed
Complete Job Description
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