California Licensed Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist - Healthcare Billing, Revenue Cycle Management.

Key Responsibilities

• Handle patient inquiries regarding billing, insurance, and medical records while ensuring satisfaction and de-escalating issues
• Collaborate with providers and operations teams to address urgent billing tasks and educate patients on payment options
• Investigate and reconcile patient and insurance balances, processing payments and resolving discrepancies

Required Qualifications

• 2+ years of customer service experience in a healthcare call center environment
• 1+ years of experience in medical billing, insurance claims, or healthcare revenue cycle
• Proficiency in Microsoft Office Suite and experience with electronic health records (EHR) or customer relationship management (CRM) systems