California Licensed Customer Success Director

Job Summary

A company is looking for an Agentic Customer Success Director.

Key Responsibilities

• Lead the customer in building and nurturing their internal Center of Excellence (CoE) for AI solutions
• Monitor agent performance and provide data-driven insights to recommend optimizations
• Coordinate with internal teams and partners to ensure a seamless customer experience

Required Qualifications

• 8+ years of work experience, with 5+ years in Customer Success, Professional Services, or Management Consulting
• Experience establishing governance frameworks for large-scale digital transformations
• Strong analytical skills to interpret platform telemetry and usage data
• Proven track record of managing consumption-based accounts
• Deep understanding of AI/LLM logic and its business applications