California Licensed Customer Success Manager

Job Summary

Driving customer success in a remote full-time capacity, the California Licensed Customer Success Manager will support clients in optimizing AI solutions, manage governance frameworks, and collaborate with cross-functional teams to enhance operational adoption and value realization.

Key responsibilities

• Support the Customer Center of Excellence by training "Agent Champions" and empowering clients to scale their AI initiatives
• Monitor agent performance and provide data-driven insights to recommend workflow optimizations
• Collaborate with internal teams and consulting partners to ensure a unified customer experience throughout their Agentic Enterprise journey

Required qualifications

• 6+ years of work experience, including 3+ years in Customer Success or Management Consulting focused on enterprise SaaS
• Experience in governance frameworks for large-scale digital transformation projects
• Strong analytical skills to interpret platform telemetry and usage data for actionable insights
• Proven track record of managing consumption-based accounts and driving utilization
• Ability to communicate AI outcomes effectively to senior business stakeholders