California Licensed Customer Support Rep

Job Summary

Assisting clients with requests, the full-time California Licensed Customer Support Rep will provide timely support, document interactions, and direct clients to appropriate departments in a remote setting.

Key responsibilities

• Provide support to clients through various channels and direct them as needed
• Document client interactions thoroughly within company systems
• Review and process incoming documents, ensuring proper organization and attachment to cases

Required qualifications

• High school diploma or higher (Bachelor's degree preferred)
• Previous experience in health care or clinical laboratory preferred
• Familiarity with preliminary billing and insurance knowledge
• Ability to communicate intermediate knowledge of products and systems