California Licensed Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative - Tier 2 (Remote).

Key Responsibilities

• Provide Tier-1 support services including general account and product functionality assistance
• Handle Tier-2 support services, including troubleshooting, payment inquiries, and compliance with privacy regulations
• Ensure effective escalation of complex issues to maintain a positive customer experience

Required Qualifications

• Experience in customer support, particularly in a Tier-2 capacity
• Knowledge of privacy and regulatory guidelines
• Ability to manage multiple inquiries and tasks simultaneously
• Familiarity with payment processing and subscription services
• Availability to work specified shifts, including weekends