California Licensed Escalation Manager

Job Summary

A company is looking for a Premier Mortgage Client Servicing Escalation Manager.

Key Responsibilities

• Coordinate service and operational functions for timely and accurate mortgage servicing activities
• Act as a liaison for escalations between clients, advisors, and internal departments
• Onboard and maintain client accounts while enhancing client relationships through active communication

Required Qualifications

• Bachelor's Degree or equivalent
• 10 years of mortgage or banking experience
• 10 years of mortgage servicing experience in a senior capacity
• 5 years of call center experience or handling complaints and escalations
• 5 years of experience working with high-net worth clients