California Licensed Healthcare Call Center Representative
Job Summary
Providing exceptional customer service, the remote California Licensed Healthcare Call Center Representative will assist members with inquiries regarding healthcare benefits, eligibility, and available services while working in a fast-paced environment.
Key responsibilities
- Answer inbound member calls and provide accurate information regarding healthcare benefits and services
- Research and resolve member inquiries while adhering to established service level agreements (SLAs)
- Document member interactions and collaborate with team members to enhance customer experience
Required qualifications
- Must reside in the state of California
- Experience in a high-volume inbound call center or customer contact center environment
- Ability to navigate multiple computer applications and CRM systems effectively
- Strong verbal and written communication skills with a focus on customer service
- Comfortable handling a high volume of member interactions professionally
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,015 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
