California Licensed Insurance Representative

Job Summary

Supporting customers in a fast-paced, high-volume contact center environment, the full-time Remote Inbound Insurance Representative will handle a high volume of inbound calls, emails, and chat inquiries regarding health insurance plans, benefits, and claims while working from home during Pacific Time Zone business hours.

Key responsibilities

• Manage high-volume inbound customer interactions and provide information on health insurance plans and services
• Research and resolve customer concerns, document interactions, and process claims as needed
• Educate customers on available products and services while maintaining compliance with company policies

Required qualifications

• 1-2 years of customer service experience in call centers, insurance, or related industries
• Flexible availability, including weekends and holidays
• Strong internet connection with specified minimum speeds and latency requirements
• Proficiency in Microsoft Office and ability to work with multiple software programs simultaneously
• Excellent verbal and written communication skills