California Licensed Loan Processing Supervisor

Job Summary

Leading a team in consumer lending operations, the full-time California Licensed Loan Processing Supervisor will manage quality control, staff performance, and service excellence while fostering a collaborative remote work environment in California.

Key responsibilities

• Perform quality control and risk assessments to maintain operational standards
• Administer staff payroll, scheduling, and performance appraisals while promoting skill development
• Ensure superior service to members and business partners by monitoring service quality and implementing improvements

Required qualifications

• Bachelor's Degree or equivalent work experience required
• 7+ years of experience in consumer lending within a judgmental lending environment
• Strong knowledge of state and federal laws related to credit union compliance
• Experience in training staff on fraud detection and prevention techniques
• Proven ability to develop and nurture business relationships