California Licensed LVN

Job Summary

Managing a high volume of patient interactions, the full-time California Licensed LVN will operate within a remote clinical call center, supporting patients through real-time health monitoring, triaging alerts, and providing education and interventions via telephone.

Key Responsibilities

• Handle a combination of inbound and outbound telephonic patient interactions, managing 70 to 90 calls per day
• Monitor and respond to Remote Patient Monitoring (RPM) alerts in real time, escalating concerns as necessary
• Collaborate with providers to coordinate effective patient care and perform monthly wellness assessments

Required Qualifications

• Active California LVN license and compact LVN/LPN license required
• Proficient with computers, EMRs, and telehealth tools
• Demonstrated AI fluency, actively using tools such as Claude or ChatGPT
• Ability to work in a fast-paced, high-volume call center environment
• Comfort with performance-based metrics and accountability to targets