California Licensed Member Advocate

Job Summary

A company is looking for a Member Services Advocate to serve as a point of contact for member inquiries regarding benefits and services.

Key Responsibilities

• Provide quality customer service and educate members about benefits and plan options
• Respond to member inquiries and follow up to resolve issues efficiently
• Document transactions and participate in departmental meetings and training sessions

Required Qualifications

• 1-2 years of call center or related customer service experience
• 1-2 years of experience with Medicare benefits preferred
• Experience in the healthcare, insurance, or pharmacy industry is highly desirable
• Data entry and general computer skills required
• Ability to handle high call volume while maintaining excellent customer service