California Licensed On-Call Coordinator

Job Summary

Providing concierge-level afterhours and weekend support, the part-time California Licensed On-Call Coordinator will manage inbound tickets and phone calls, ensuring exceptional customer service for caregivers and clients while maintaining accurate records and communication.

Key responsibilities

• Manage a variety of inbound tickets and live phone calls while delivering exceptional customer service
• Maintain detailed records of transactions, interactions, and requests, coordinating with field teams as necessary
• Accept coaching and feedback to foster continuous improvement and demonstrate reliability through consistent attendance

Required qualifications

• Prior experience in phone-based customer service, particularly in high call volume environments, is preferred
• Strong computer skills with the ability to learn company software
• Excellent verbal and written communication skills, with a professional demeanor
• Ability to maintain composure and professionalism under pressure
• Demonstrated ability to work independently and as part of a team