California Licensed Quality Associate

Job Summary

A company is looking for an Associate Professional Quality.

Key Responsibilities

• Evaluate customer interactions for compliance with quality standards and regulatory requirements
• Participate in and occasionally lead calibration sessions to ensure consistency in evaluations
• Analyze quality observations to identify trends and recommend process enhancements

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Two or more years of quality assurance experience, including knowledge of QA principles and methodologies
• Proficiency in Microsoft Office Suite and Sharepoint
• Familiarity with contact center and back-office quality platforms
• Must be a resident of the state of California