California Licensed Referral Coordinator

Job Summary

To ensure efficient operations and patient satisfaction, the full-time California Licensed Referral Coordinator will manage referral tracking and scheduling, coordinate patient referrals and treatment, and maintain positive relationships with patients and staff in a remote setting.

Key responsibilities

• Coordinate and track patient referrals, including submission, scheduling, and follow-up
• Communicate effectively with office staff, payors, and patients to resolve issues and ensure a seamless referral process
• Work closely with the Office Manager to troubleshoot problems and enhance patient satisfaction

Required qualifications

• High school diploma required; Associate or bachelor's degree preferred
• At least 1 year of experience in a medical office or hospital setting
• Knowledge of ICD-9 and CPT coding systems and medical terminology
• Experience in healthcare marketing, community outreach, customer service, or public relations preferred
• Spanish or Chinese bilingual preferred