California Licensed Senior Care Advisor

Job Summary

A company is looking for a Call Center Representative to assist seniors in the enrollment process for the PACE program.

Key Responsibilities

• Build relationships with prospective participants, caregivers, and outreach associates to facilitate enrollment
• Support inbound campaigns, answer questions, and educate prospective participants about PACE services
• Make outbound calls to interested prospective participants and manage follow-up leads

Required Qualifications

• Associate's Degree preferred or two years of relevant experience in lieu of a degree
• Minimum of one year of experience in tele sales or customer service sales, preferably in Medicare or PACE
• Minimum of one year of experience in a call center position
• Knowledge of Medicare Advantage or PACE and Medi-Cal preferred
• Experience using CRM systems (Salesforce or similar) is preferred