California Licensed Senior Tester
Job Summary
Providing advanced support for lab infrastructure and client systems, the full-time California Licensed Senior Tester will manage support tickets, perform complex troubleshooting, and mentor junior technicians while ensuring operational excellence across lab environments.
Key Responsibilities
- Manage and prioritize support tickets while ensuring SLA compliance
- Perform advanced troubleshooting of hardware, firmware, operating system, and network issues
- Train and mentor junior technicians in lab operations and troubleshooting techniques
Required Qualifications
- Strong hardware, firmware, and operating system troubleshooting skills
- Experience with networking, including DHCP, static IPs, and switches
- Proficiency in lab infrastructure and remote management tools
- Ability to lead troubleshooting efforts and conduct root-cause analysis
- Experience in managing and executing complex hardware and software upgrades
Complete Job Description
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