California Licensed Systems Technician

Job Summary

Providing frontline technical support, the full-time California Licensed Systems Technician will manage client inquiries related to personal computers, printers, Microsoft 365, and basic connectivity issues, working both remotely and onsite as needed.

Key responsibilities:

• Serve as the first point of contact for client support requests, managing and documenting inquiries through various channels
• Troubleshoot and resolve technical issues efficiently while escalating complex problems to appropriate team members
• Maintain accurate service ticket documentation and contribute to a positive client experience through excellent customer service

Required qualifications:

• Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
• 1-3 years of experience in technical support or related IT support roles
• Entry-level certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Fundamentals certifications preferred
• Experience supporting Microsoft operating systems and Microsoft 365 applications
• Valid driver's license and willingness to provide onsite support when required