California Licensed Technical Support Specialist
Job Summary
Working remotely, the full-time California Licensed Technical Support Specialist III will investigate complex product issues, mentor junior staff, and develop troubleshooting guides while managing escalated cases from lower-level specialists.
Key responsibilities
- Investigates complex product problems associated with QSD software
- Coordinates software design requests with R&D and monitors trends of QSD software complaints
- Develops and executes training programs for lower-level product support personnel
Required qualifications
- Bachelor's degree in Informatics, Computer Science, or a related technical discipline
- 4+ years of work experience in a laboratory setting, clinical diagnostics, or information technology
- Preferred experience with Unity software suite, SQL Server, and TCP/IP connections
- Experience with OKTA, Citrix, ASTM/HL7, and Mirth Connect is strongly preferred
- Knowledge of quality control principles and QC data management software is highly desired
Complete Job Description
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