California Licensed Workforce Planner

Job Summary

To support operational needs, the remote Senior Workforce Management Capacity Planner will develop workforce forecasts, analyze capacity versus demand, and provide data-driven recommendations for staffing strategies.

Key responsibilities

• Develop and maintain short- and long-term workforce forecasts using historical data and business drivers
• Translate forecasted demand into staffing and capacity requirements, incorporating various operational factors
• Analyze capacity versus demand to identify staffing gaps and operational risks, providing actionable insights

Required qualifications

• Bachelor's degree or equivalent combination of education and experience
• 3+ years of experience in workforce management, capacity planning, or related fields
• Demonstrated experience managing forecasting and capacity planning workstreams independently
• Strong working knowledge of Verint forecasting tools and advanced Microsoft Excel skills
• Experience with Power BI preferred; NICE experience is beneficial