California Mortgage Operations Manager

Job Summary

A company is looking for a Mortgage Operations Manager to lead client support, account management, and processing teams in ensuring timely loan closures.

Key Responsibilities

• Oversee the loan pipeline and ensure timely closures while monitoring key metrics
• Manage operations across multiple teams to ensure seamless execution and service consistency
• Lead the development and implementation of customer service training programs for the team

Required Qualifications

• 5+ years of operational management experience in the wholesale mortgage industry
• Technical proficiency with Encompass and TPO Connect, including management report creation
• Proven ability to lead cross-functional teams and drive performance improvements
• Strong analytical skills focused on data-driven decision-making
• In-depth understanding of federal and state regulations affecting mortgage operations