California Network Relations Coordinator

Job Summary

Providing essential administrative and operational support, the full-time Network Relations Coordinator will manage complaint tracking, maintain contact databases, and coordinate outreach activities in a remote role for candidates residing in CA, AZ, WA, or OR.

Key responsibilities

• Receive and log inbound escalations from payers, ensuring timely resolution and monitoring of open issues
• Maintain and update the contact database for carriers, employers, and payers, serving as the point of contact for record maintenance
• Coordinate internal and external meetings, prepare agendas, and draft professional correspondence on behalf of the Carrier Relations team

Required qualifications

• 2+ years of administrative, coordinator, or client services experience, preferably in a healthcare setting
• Familiarity with the California workers' compensation system is a plus
• Proficiency in Microsoft Office Suite and experience with Monday and/or ZenDesk preferred
• Experience preparing business correspondence, reports, and meeting materials
• Strong organizational skills with the ability to manage multiple priorities simultaneously