California Patient Care Coordinator

Job Summary

To improve health outcomes for underserved populations, the full-time California Patient Care Coordinator will conduct high-volume telephonic outreach to prospective CalAIM members, educate them on available services, and facilitate enrollment into Enhanced Care Management and Community Supports programs, all while working remotely.

Key Responsibilities

• Conduct high-volume outbound telephone outreach to prospective CalAIM members and explain WEA services
• Build rapport with individuals, screen for program eligibility, and schedule enrollment appointments
• Document outreach activities and maintain productivity standards related to contact rates and enrollment goals

Required Qualifications

• High school diploma or equivalent
• Minimum of one year of patient-centered care experience in healthcare outreach or related fields
• Proficiency with Microsoft Office and web-based applications
• Ability to manage a high volume of outbound calls while maintaining professionalism and empathy
• Experience working with Medicaid/Medi-Cal populations is preferred