California Patient Support Representative

Job Summary

Providing essential support to patients, the full-time California Patient Support Representative will assist with customer inquiries, manage sensitive information, and utilize various systems to resolve patient needs while working remotely during standard business hours.

Key responsibilities:

• Meet performance goals related to patient satisfaction, accuracy, and quality
• Provide services to customers while acting as a patient advocate and managing complex information
• Utilize Optum systems to address customer needs regarding appointments, authorizations, and claims

Required qualifications:

• High School Diploma / GED or equivalent experience
• At least 2 years of experience in a customer service role
• Proficiency in Microsoft Suite and ability to navigate multiple chat channels
• Typing speed of 40+ WPM
• Flexibility to work full-time hours, including potential overtime and weekends