California P&C Insurance Agent

Job Summary

Dedicated to redefining property insurance in wildfire-prone regions, the full-time California P&C Insurance Agent will provide exceptional customer service through various channels, manage client relationships, and utilize technology to enhance service delivery.

Key Responsibilities

• Deliver top-tier, unscripted white-glove service via phone, email, and chat
• Tactfully handle conflict resolutions and expertly de-escalate client situations
• Document daily challenges and corrective actions in the call-center database

Required Qualifications

• Minimum of 3 years of insurance customer service experience required
• Active Property & Casualty (P&C) insurance producer license required in any U.S. state
• Eligibility to obtain and maintain a California-resident insurance license within 90 days of hire
• Technical proficiency with platforms such as HubSpot CRM, Microsoft 365, and Zoom
• Stable high-speed internet connection suitable for VOIP