California Remote Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative to support healthcare programs from home.

Key Responsibilities

• Answer inbound calls and provide professional assistance to members and healthcare providers
• Research and resolve customer inquiries while adhering to service level agreements
• Document all interactions in the CRM system and guide callers through online applications

Required Qualifications

• High school diploma or equivalent
• 1+ year of customer service experience
• Reliable internet connection with minimum speed requirements
• Experience with CRM tools or call center technology is preferred
• Familiarity with healthcare or government programs is a plus