California Remote Customer Service Representative

Job Summary

Compassionate and skilled, the full-time California Remote Customer Service Representative will provide vital assistance to individuals navigating healthcare services, working from home while supporting critical government health programs for California communities.

Key responsibilities

• Answer inbound calls and provide professional assistance to members and healthcare providers
• Research and resolve customer inquiries while adhering to service level agreements
• Document all interactions in the CRM system and maintain knowledge of program regulations and policies

Required qualifications

• High school diploma or equivalent
• 1+ year of customer service experience
• Reliable internet connection with a minimum of 60 Mbps download and 6 Mbps upload speed
• Ability to work independently and effectively problem-solve