California Support Specialist

Job Summary

A company is looking for a Support Specialist, Technology Solutions.

Key Responsibilities

• Resolve customer inquiries accurately and in a timely manner, ensuring a positive customer experience
• Identify and develop comprehensive User Support processes and conduct user account reviews
• Lead user training sessions and collaborate with cross-functional partners for product improvements

Required Qualifications, Training, and Education

• Minimum of five (5) years of experience in a service-oriented, customer-facing role
• Minimum of two (2) years of experience utilizing a user support ticketing system
• Experience supporting iOS and Android mobile applications and troubleshooting web-based applications
• Familiarity with Agile project management methodologies and tools such as JIRA and Confluence
• Experience managing projects and developing Key Performance Indicators