Call Center Advisor

Job Summary

Call Center Advisor provides full-time remote customer service support for inbound calls, addressing client needs and issues related to products and services.

Key Responsibilities

• Answer inbound calls and address customer needs, complaints, or issues
• Provide problem resolution on billing or shipment issues and assist with web orders
• Collaborate with other departments to resolve customer problems effectively

Required Qualifications

• High School diploma or G.E.D
• At least 1 year of customer service experience
• Familiarity with business applications and technology
• Ability to manage a high volume of calls in a fast-paced environment
• Consistent and reliable attendance; availability for rotating Saturday shifts