Call Center Advisor
Job Summary
Providing first-tier customer service support, the full-time remote Call Center Advisor will manage inbound calls, chats, and emails, assisting pet parents and partner practices with various inquiries while maintaining customer records and ensuring satisfaction.
Key responsibilities
- Respond to client communications to address needs, complaints, and product or service issues
- Engage in active listening to identify customer needs and provide effective solutions
- Collaborate with other departments to advocate for customers and resolve problems creatively
Required qualifications
- 1+ year of customer service experience
- Familiarity with software programs, email, and Microsoft or Google Suite
- Ability to work in a fast-paced call center environment managing high call volumes
- Capacity to troubleshoot basic technical issues and provide support
- Consistent and reliable attendance with the ability to work rotating Saturdays
Complete Job Description
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