Call Center Advisor Tier 1

Job Summary

A company is looking for a Call Center Advisor 1 - Tier 1 (Retail).

Key Responsibilities

• Provide first-tier customer service support for inbound calls, addressing client needs and issues
• Engage in active listening to identify customer needs and provide appropriate solutions
• Collaborate with other departments to advocate for customers and resolve problems creatively

Required Qualifications and Education

• High School diploma or G.E.D
• At least 1 year of customer service experience
• Familiarity with business applications and software, including Microsoft and Google Suites
• Ability to work in a fast-paced call center environment and manage high call volumes
• Capacity to troubleshoot basic technical issues and self-manage responsibilities effectively