Call Center Advisor Tier 1

Job Summary

Providing first-tier customer service support, the full-time remote Call Center Advisor Tier 1 will manage inbound calls, chats, and emails, addressing customer needs and resolving issues while maintaining accurate records.

Key responsibilities

• Respond to client inquiries via calls, emails, and chats, ensuring customer satisfaction and issue resolution
• Engage in active listening to identify customer needs and provide effective solutions while meeting call center metrics
• Collaborate with other departments to advocate for customers and resolve problems creatively

Required qualifications

• 1+ year of customer service experience
• Proficiency in computer skills, including familiarity with software programs and Microsoft or Google Suite
• Ability to manage a high volume of calls in a fast-paced environment
• Capacity to troubleshoot basic technical issues and provide support
• Ability to work rotating Saturdays or commit to permanent Saturday shifts