Call Center Agent

Job Summary

A company is looking for a Call Center Agent to deliver patient support services.

Key Responsibilities

• Conduct in/outbound calls to notify potentially affected facilities
• Data entry and management within the provided database
• Perform research to schedule remediation trips for recalls

Required Qualifications

• High school diploma or equivalent
• Prior customer service experience required
• Working knowledge of the medical/hospital setting preferred
• Experienced handling escalated/unsatisfied customers required
• Working knowledge of Microsoft Office: Outlook, Excel, Word