Call Center Agent

Job Summary

A company is looking for a Call Center Agent to join their Veterans Evaluation Services team remotely.

Key Responsibilities

• Screen incoming calls and provide information to Veterans and providers
• Handle scheduling, appointment confirmations, and modifications
• Maintain HIPAA compliance and document information accurately

Required Qualifications

• High School Diploma or GED required
• Minimum six (6) months of customer service experience
• Preferred one (1) year of call center experience
• Ability to commit to a five-week training period with no absences
• Must reside in the Continental US and meet home office requirements