Call Center Agent

Job Summary

A company is looking for a Call Center Agent - Travel Benefits.

Key Responsibilities

• Manage inbound calls and assist travelers using multiple tools and systems
• Handle emails and process requests while multitasking in a fast-paced environment
• De-escalate challenging calls and collaborate with the team on side projects

Required Qualifications

• Must be a Delta retiree with experience in Deltamatic
• High School Diploma or equivalent required
• Ability to pass a criminal background check
• Must pass an internet speed test and connect via ethernet cable
• Must reside in specified states