Call Center Agent

Job Summary

A company is looking for a Call Center Agent to provide excellent patient-centered service in a high-volume call center environment.

Key Responsibilities

• Answer and assist callers while maintaining approved standards
• Perform intake triage, appointment scheduling, and address web appointment requests
• Complete end-of-day processes and maintain compliance with policies and procedures

Required Qualifications

• High School Diploma or equivalent required
• Two years of related experience in customer service or call center environments
• Additional clinical experience or experience in a health care or hospitality-related industry preferred
• Working knowledge of medical terminology preferred
• High level of general computer literacy required