Call Center Agent

Job Summary

A company is looking for a Swing Shift Call Center Agent to provide customer service support remotely.

Key Responsibilities

• Answer inbound calls and schedule service appointments
• Respond to and resolve customer requests through various communication channels
• Maintain and update the customer database with accurate information

Required Qualifications

• High School Diploma or GED
• 2+ years of customer service experience in a phone-based role
• Experience in the home services industry preferred
• Ability to multitask and type at least 40 WPM
• Proficiency with Microsoft Office or Google Suite