Call Center Agent

Job Summary

A company is looking for a Call Center Agent - Travel Benefits.

Key Responsibilities

• Manage inbound calls and assist travelers using multiple systems
• Handle emails and process requests while multitasking in a fast-paced environment
• De-escalate challenging calls and collaborate with team members on side projects

Required Qualifications

• Must be a Delta retiree with experience in Deltamatic
• High School Diploma or equivalent is required
• Must successfully pass a criminal background check
• Ability to navigate multiple systems and learn new processes quickly
• Must pass an internet speed test and connect via ethernet cable