Call Center Agent

Job Summary

Handling a high volume of incoming calls for the Florida Department of State, Division of Elections, the full-time remote Call Center Agent will provide exceptional customer service, resolve voter inquiries, and maintain a professional phone presence.

Key Responsibilities

• Manage inbound calls, assisting Florida voters and ensuring outstanding service
• Deliver courteous and accurate assistance to all callers, enhancing their service experience
• Actively listen to and resolve questions and concerns with clarity and empathy

Required Qualifications

• Full-time availability to work a consistent Monday through Friday schedule, 8:00 AM to 5:00 PM ET
• Comfort with using computers and navigating various software applications
• A quiet, distraction-free home office environment
• Stable wired internet connection with a minimum speed of 20 Mbps download and 5 Mbps upload
• Ability to pass a background check