Call Center Agent

Job Summary

Working remotely in a full-time capacity, the Call Center Agent - Travel Benefits will manage inbound calls, assist travelers using multiple systems, and handle emails while maintaining service quality standards.

Key responsibilities

• Manage inbound calls and assist travelers throughout the shift
• Utilize multiple tools and systems to provide accurate and efficient support
• Handle emails and process requests while multitasking in a fast-paced environment

Required qualifications

• Must be a Delta retiree with experience in Deltamatic
• High School Diploma or equivalent is required
• Ability to pass a criminal background check
• Must possess a strong customer service mindset and professional communication skills
• Ability to navigate multiple systems and learn new processes quickly