Call Center Agent

Job Summary

Working remotely in a full-time capacity, the Call Center Agent - Travel Benefits will manage inbound calls, assist travelers using multiple systems, and handle emails while maintaining service quality standards.

Key responsibilities

• Manage inbound calls and assist travelers throughout the shift
• Utilize multiple tools and systems to provide accurate and efficient support
• De-escalate challenging calls and collaborate with team members on side projects

Required qualifications

• Must be a Delta retiree with experience using Deltamatic
• High School Diploma or equivalent is required
• Ability to successfully pass a criminal background check
• Must have strong customer service skills and the ability to follow instructions accurately
• Proficiency in navigating multiple systems and learning new processes in a fast-paced environment