Call Center Agent

Job Summary

To support the mission of the world's largest humanitarian network, the full-time remote Call Center Agent will schedule blood donor appointments, contact donors to encourage donations, and maintain accurate records while providing exceptional customer service.

Key Responsibilities:

• Schedule prospective blood donors and make donation appointments through phone outreach
• Contact active or former donors to increase donation frequency and meet collection goals
• Coordinate reminder calls, follow-ups, and maintain accurate records of donor interactions

Required Qualifications:

• High school diploma or equivalent required
• Minimum one year of telephone and customer service or telemarketing experience required
• Computer experience and excellent customer service skills required
• Effective verbal communication skills and comfort working in a fast-paced environment required