Call Center Agent

Job Summary

Working remotely in a full-time capacity, the Call Center Agent - Travel Benefits will manage inbound calls, utilize multiple systems to assist travelers, and handle emails while ensuring high service quality and meeting SLA targets.

Key responsibilities

• Manage inbound calls and assist travelers using various tools and systems
• Handle emails and process requests while multitasking in a fast-paced environment
• Collaborate with the team to support side projects and drive continuous improvement

Required qualifications

• Must be a Delta retiree with 3+ years of experience with Deltamatic
• High School Diploma or equivalent required
• Ability to successfully pass a criminal background check
• Strong customer service mindset with professional communication skills
• Ability to navigate multiple systems and priorities in a fast-paced environment