Job Summary

A company is looking for a Call Center Agent II.

Key Responsibilities:

• Answer calls promptly and provide one-call resolutions by understanding cardholder concerns
• Maintain up-to-date product knowledge, utilize soft skills, and escalate issues to management when necessary
• Adhere to key performance indicators, review quality assessments, and follow communication procedures

Required Qualifications:

• Minimum of one year of customer service and call center experience preferred
• Proficient in Microsoft 365, AVAYA phone systems, and other computer programs
• Ability to sit for long periods, possess a High School Diploma or GED equivalent, and pass a background check