Call Center Agent II

Location: Remote
Compensation: Hourly
Staff Reviewed: Wed, Mar 27, 2024
This job expires in: 5 days

Job Summary

A company is looking for a Call Center Agent II.

Key Responsibilities:
  • Answer calls promptly and provide one-call resolutions by understanding cardholder concerns
  • Maintain up-to-date product knowledge, utilize soft skills, and escalate issues to management when necessary
  • Adhere to key performance indicators, review quality assessments, and follow communication procedures

Required Qualifications:
  • Minimum of one year of customer service and call center experience preferred
  • Proficient in Microsoft 365, AVAYA phone systems, and other computer programs
  • Ability to sit for long periods, possess a High School Diploma or GED equivalent, and pass a background check

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