Call Center Analyst

Job Summary

A company is looking for a Call Center Analyst I to provide real-time management support for call center teams.

Key Responsibilities:

• Monitor, adjust, and troubleshoot call center activities in real-time
• Identify trends and perform root cause analysis to enhance efficiencies
• Revise call center schedules based on planned and historical data

Required Qualifications:

• High School Diploma/GED required
• 1-2 years of call center experience preferred
• Strong knowledge of a customer service call center environment preferred
• Knowledge of the healthcare industry is helpful