Call Center Analyst
Job Summary
Providing first-level service to customers, the full-time Call Center Analyst will manage Customer Care Cases, perform technical resolutions, and handle administrative tasks in a remote environment.
Key responsibilities
- Answer, log, and route Customer Care calls through various communication channels while meeting response time service level objectives
- Update, close, and manage repair durations for hardware and software cases using SalesForce Service Console
- Perform first call technical resolutions and assist in creating research documents for SalesForce Service Console
Required qualifications
- Basic computer skills
- High School diploma or GED
- At least 1 year of customer service or computer industry experience
- Banking industry background and knowledge of SalesForce Service Console preferred
- Must be 18 years of age or older
Complete Job Description
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